Support

How can we help?

We reply within 1 business day, Monday to Friday. Pick the channel that matches your situation so we can route your request to the right person.

Kit help

Stuck with a kit you bought?

For everything related to a kit you purchased — installation issues, demo import problems, styling questions, plugin conflicts.

  • Install or import errors
  • Demo content isn't showing as expected
  • Fonts, colors, or styling questions
  • Plugin compatibility
Email kit support

or write directly to [email protected]

Setup service help

Active project or service order?

For customers with an in-progress setup or custom build — project status, payments, edits during the build, or post-launch questions.

  • Project status or timeline updates
  • Payments or invoices
  • Edit requests during the build
  • Refunds or cancellations
Email service support

Replying to your most recent project email is the fastest way to reach us.

Self-serve resources

Most kit questions are answered in the docs. Skim these first — you might save yourself an email.

Installation guide

Step-by-step walkthrough for installing a ViciThemes kit on WordPress + Elementor.

Read the guide

Frequently asked questions

Licensing, refunds, browser compatibility, plugin requirements, and other common questions.

Browse the FAQ

Video walkthrough

Watch a short demo of how the setup service works from form submission to handover.

Watch the video
Didn't find what you needed?

Just send us an email

Write to [email protected] and we will get back to you within one business day. Add the email to your contacts so our reply does not land in spam.

Email us